Link to the BWTUC Portal

FAQs


What does the red 'ethical' sleeve tag stand for?

It stands for quality and durability and is our stamp of authenticity. It guarantees that the garment is 100% ethical as it is made in factories that we personally inspect so can absolutely verify their origins. It also means we respect the people who made your shirt and they receive a living wage for doing so.Top


What do you mean by ethical?

The term 'ethical' is very broad, but in a very basic sense it means that we take into account workers' rights, social justice & environmental issues. Our suppliers must adhere to the core International Labour Organization conventions.Top


What does Fairtrade mean?

The Fairtrade Mark is an independent consumer label which appears on products as a guarantee that the disadvantaged cotton producers in the developing world are getting a better deal. For a product to display the Fairtrade Mark it must meet the rigorous international Fairtrade standards. This applies all through the supply chain, from the ginning of the cotton through to manufacture and printing of the garment. In addition to this a percentage of the sale price is returned via the Fair Trade Foundation to the farmers who grow the cotton.Top


Where are the shirts made?

We currently have three manufacturers. Our organic shirts are made by Pratibha Syntex Limited in Indore, in the Madhya Pradesh region of India. We also have a UK manufacturer for bespoke orders, and a Turkish supplier for our non-organic stock.Top


Why organic?

Cotton is the second largest agricultural use of pesticides in the world. Five of the top nine pesticides used on cotton are classified as cancer causing chemicals. According to a 1997 study by the ILO, 14% of all occupational injuries in the agricultural sector and 10% of all fatal injuries can be attributed to pesticides. It takes one pound of chemical fertilisers and pesticides to conventionally grow the three pounds of cotton to make a t-shirt and a pair of jeans! Unfortunately the supply of organic cotton is very limited at present, but for these reasons Ethical Threads intends to go completely organic as soon as possible.Top


Where does our organic cotton come from?

From the Vasudha Cotton Project. The project has its roots in the village of Karhi, about 80 kms from Indore city in the Indian state of Madhya Pradesh. Conceived and created by Shreyaskar Chaudhury, MD of Pratihba, it has grown multifold since its inception. When the project began in 1998 it covered 4000 acres. Today it is covers a total 22,000 acres of farmland. Experts such as agricultural scientists and technical consultants regularly monitor farming activities and guide the farmers on complete waste management, recycling and adopting better farming practices. They train the farmers on preparing natural fertilizers, human and animal health care and pest management. Through Project Vasudha, Pratibha seeks to achieve a pollution free world, restore ecological balance, improve soil fertility and water holding capacity and make the world greener and safer. The project is also committed to improving the farmers’ standard of living. It also aims to increase awareness about the grave health risks conventionally grown, pesticides-laden food poses, and thus encourages the consumption of healthy organic food. Garments made from breathable and extra absorbent Vasudha cotton are extremely soft and comfortable in feel, and free from any allergic/harmful toxic chemical residue. Vasudha farmers use biologically-based growing systems to raise healthier cotton & food crops, benefiting both their families and the environment. Top


Why Pratibha?

When Ethical Threads first became aware of Pratibha we knew we had found a company who fully meet the ethical standards we demand from a supplier. From their farming project to workplace conditions, and their charity involvement, Pratibha shows a commitment to the environment, workers and community that we believe is unmatched by any garment supplier in India, or perhaps world-wide. They have been certified by numerous agencies, including Skal, Fair Trade Labelling Organisation (FLO), ISO 9001:2000, Oeko-Tex Standard 100, WRAP, and the Soil Association.
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How do I place an order?

You can order on-line by using the ‘add to my bag’ button on our shop page, or call us between 9.00pm and 4.00pm Monday to Friday, and our sales team will be happy to advise you.Top


How do I pay for my order?

We accept all major credit cards except American Express and Diners Club. You can either pay online, or you can call and we’ll take your card details over the phone. You can also pay by cheque, made payable to Ethical Threads. Please put your name and address on the reverse of the cheque, and include a note stating the size, colour and style of your desired shirt, and send to us at Ethical Threads, Thorne House, 152 Brent Street, Hendon, London, NW4 2DP.Top


Will my payment details be secure?

We use a world-class, secure card payment system that lets you buy quickly and safely online. If you are unhappy about paying online, just give us a call and we will take your order over the phone.Top


How long will it take to deliver my order?

We aim to despatch all orders within 48 hours of receipt of your order/payment. Orders made after 1pm on Friday or on weekends will be processed on the next working day.

Delivery within the UK is by Royal Mail 2nd class post (up to 3 days) International orders are sent by Royal Mail Airmail (EU; up to 3 days, Worldwide; up to 5 days) Top


How much does postage & packing cost?

Standard post (covering UK, Channel Islands & BFPO): £1.95 per item

Airmail to EU countries: £3.50 per item

Airmail worldwide (North America, Canada & Australia): £4.50 per item

We are sorry but we are unable to accept orders from countries other than the ones stated above. Top


Can I change, cancel or add to my order?

Yes, you can do any of the above up to the point when the goods are dispatched, but please contact us straight away as we try to process orders as quickly as possible. If your order has already left our warehouse, any changes will be considered as a separate order and additional post & packing charges will apply.Top


What if I’m not satisfied with my purchase?

We hope you will be more than satisfied with your shirt(s), however if you aren’t, and you return the goods within 14 days of the receipt date, we will be happy to exchange your garment, or refund you the purchase price. We can only refund the person who made the original purchase. When you return an item, we would advise you to use a registered postal service and keep the proof of postage until you know we have received the package. Please use the ‘returns form’ we send with your order. All parcels should be sent to Ethical Threads, Thorne House, 152 Brent Street, Hendon, London, NW4 2DP.

We believe our shirts are fantastic quality and we keep a very close eye on production standards, so we do not expect to supply you with faulty goods. However very occasionally a shirt may be mis-sized, and if this is the case we will offer an exchange or complete refund (including postage).

Customer satisfaction is very important to us, and if you have a complaint about either our shirts, or our service, please either email or call us to let us know! Top


Will my postage be refunded?

If there is a mistake with your order, or your goods are faulty, we will refund the total amount paid, including postage. If you are returning goods because you have changed your mind about your order, we will refund the cost of the goods, but not the postage.Top


  • Produced under the ethical employment conventions of the International Labour Organisation.
  • We use organically grown cotton whenever possible.
  • We use Fairtrade Certified cotton whenever possible.
  • Any surplus profits help finance grass-roots trades unionism and ethical campaigns around the world.

Contact

Sales: 0208 457 4117 or
07957 261 137

General Enquiries: 0208 561 3707


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